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Your Rider & Spinner Questions Answered:

Where are my donations made through Facebook?

WE DO NOT RECOMMEND CREATING A FUNDRAISER THROUGH FACEBOOK! Share your profile on Facebook to ask for donations, but when asked if you would like to add the “Donate” button to your post, click NO. This will then post your profile link, and allow people to donate directly to your page. When you create a fundraiser via Facebook by adding the “Donate” button to your post about Pedal the Cause, what you actually agree to do is to make a donation to their charity partner Network for Good. They inform you that they will deliver the funds to the charity you designate (in this case Pedal the Cause) in 60-75 days. When they do send us the money, it is aggregated and without either donor or rider information. It is very hard for us to match these Facebook donations to our riders without any donor data, and that is why there is no way for us to add them to your rider profile without having your donor data. If you have donations made to you via Facebook that you would like credited to your ride, email us at info@pedalthecause.org with a screenshot of the donations made to you. We will do our best to match these with donations we have received through Network for Good.

I participated in last year’s ride, but how do I register for this year’s ride?

If you participated in last year’s event, we have your profile  information on file in our database from last year. To register for this year’s event, click the Register button at the top of the screen. The first thing it will ask is if you are a returning participant. Click “Yes, I am a returning participant” and enter in your login username and password. Then, you will have a chance to edit your information and complete your registration for this year’s ride. If you do not remember your login info, click here: Help! I forgot my username or password! Enter your email address and you will receive an emailed link to change your username and/or password. Note this link is only active for 2 hours..

Why can’t I upload my profile picture?

Your picture cannot be larger than 1MB and must be in a common image format – JPG, JPEG or GIF. If your image is too large, please resize it using an image editing program or an online editor such as simpleimageresizer.com). Please don’t make it too small, because it may end up blurry when our system processes it.
To create and edit your profile after you’ve registered, click “Login” at the top right corner of the website and enter the username and password you used when you registered. Logging in will take you to the private view of your profile where you can edit your story, personal details, image, etc.

How do I change my login username or password?

From the login screen, click on “Help! I forgot my username or password!” Enter your email address and you will receive an email with your username.  Return to the “Help! I forgot my username or password!” and enter your username.  A link to view your password will be emailed to you. Note this link is only active for 2 hours.

How do I change the info in my personal profile?

You can change this information by logging into your profile page and clicking the “Edit Your Details” link under the “My Profile” menu. Here you can also hide your fundraising goal, and make your donor list private. Make sure to hit “Save” after making any changes.

How do I hide my fundraising goal?

You can change this information by logging into your profile page and clicking the “Edit Your Details” link under the “My Profile” menu. Select “No” from the “Show fundraising progress bar” drop down and make sure to hit “Save” at the bottom of the page.

How do I hide my donor list?

You can change this information by logging into your profile page and clicking the “Edit Your Details” link under the “My Profile” menu. Select “No” from the “Show Donor List” drop down and make sure to hit “Save” at the bottom of the page.

What is a Yellow Jersey? / What is an incentive?

You can earn some major perks by committing to and achieving Yellow Jersey and raising $2,500 or more. Earn even more as a King of the Mountains, Road Warrior, or Podium fundraiser. Learn more about all incentive levels here!

Have a question we didn’t answer?

Sent us a quick message and we will get back to you within 1 business day!
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    info@pedalthecause.org | 314.787.1990 | 9288 Dielman Industrial Dr. | St. Louis, MO 63132

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